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Call SAP Conversational AI API Using OAuth

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Call SAP Conversational AI API Using OAuth

Call SAP Conversational AI API Using OAuth

November 1, 2021
Created by
September 22, 2021
Retrieve an OAuth token and use it to call the SAP Conversational AI API, using Python to create a web service.

You will learn

  • How to retrieve an OAuth token for use with SAP Conversational AI API
  • How to call SAP Conversational AI API via OAuth
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This tutorial is a companion to the tutorial Call SAP Conversational AI API Using OAuth (Postman), which lets you just test the APIs via a simple Postman collection. Here, you will make a more sophisticated simulation, including building a web server and using caching to store the OAuth token.

What you will build

This tutorial demonstrates the basics for calling the SAP Conversational AI API using an OAuth token, which is the required way for all new chatbots. The request endpoint of the Runtime API is called, which sends an utterance only to the NLP for understanding, but the principles are the same if you used the dialog endpoint.

To make things more interesting, you will create a simple web server that:

  • Takes an utterance via a URL parameter.
  • Retrieves an OAuth token, using the chatbot’s client ID and secret.
  • Calls the NLP via the request endpoint, sending the OAuth token as authentication.

Best practices call for only retrieving the OAuth once, and then caching it for all subsequent calls. We will use the flash_caching package to store the token.

Step 1: Create Python project
  1. In the file explorer, create a new folder for the project and call it chatbot-api.

  2. Open VS Code.

    Make sure you have installed the Microsoft extension for Python, as well as all the prerequisite packages.

  3. Go to File > Add Folder to Workspace, and select the project folder.

  4. Inside the folder, create a folder called static. Download the SAP Conversational AI icon and place it in the folder.

Your project should look like this:

Project start
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Step 2: Create config file and store credentials
  1. In your project, create a file called

  2. Add properties for the credentials you will need:

    clientid = "<your client ID>"
    secret = "<your secret>"
    requesttoken = "<your request token>"
    oauthURL = "<URL for getting OAuth token>"
    requestURL = "<URL for calling request API>"
  3. Retrieve your credentials from your chatbot and place as values in the file.

    • For the client ID, secret and OAuth URL, go to Settings > Tokens, and click Generate under Runtime APIs.

      Client credentials

      Select Client Credentials, and click Next. After a few seconds, the credentials are created and you can click Close to close the dialog.

      Client credentials

      Copy the client ID and secret.

      Client credentials
    • For the request token and request API URL, go to Settings > Versions and open the version of your chatbot that you want to call.

      Request token

Now your file should have your credentials.

Config file
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Step 3: Create main Python file
  1. In your project, create a file called

  2. In the file add the following skeleton code:

    from flask import Flask, request, jsonify
    import os
    import json
    import requests
    from flask_caching import Cache
    from datetime import datetime
    import configproperties
    app = Flask(__name__)
    cf_port = os.getenv("PORT")
    #Other code will go here
    if __name__ == '__main__':
    	if cf_port is None:'', port=5000, debug=True)
    	else:'', port=int(cf_port), debug=True)

The above is standard code, and will create the localhost server on port 5000. Also, debug=True will allow you make changes to the web server without having to manually restart the server.

You will have to have installed the Flask, flask_caching, and requests packages.

All subsequent code goes where it is marked: #Other code will go here

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Step 4: Add configuration to enable caching of token

Add the following to enable the caching of the OAuth token:

config = {
    "DEBUG": True,          # some Flask specific configs
    "CACHE_TYPE": "SimpleCache",  # Flask-Caching related configs
cache = Cache(app)

For more information on configuring and using caching, see Flask-Caching.

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Step 5: Add function to get OAuth token

Add the following function to retrieve the OAuth token:

@cache.cached(timeout=43200, key_prefix='token')
def get_token():
    print("GETTING TOKEN")
    result =, data={ 'grant_type':'client_credentials' }, auth=(configproperties.clientid, configproperties.secret))
    token = json.loads(result.content)
    return token["access_token"]

Notice the following:

  • You set a print statement so you will be able to see whether this function is executed based on the cache (more on this later).

  • In addition to sending the credentials as headers, you also send a the grant_type key-value pair as form-encoded data.

  • In the @cache decorator for this function, you set the caching to be valid for 12 hours, which is the validity for the token. You also set the cache field name to token.

Ideally, the caching timeout would not be hard-coded, but would be retrieved from within the JSON when you get the OAuth token, in the expires_in field.

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Step 6: Add function to call API

Add the following function to create an endpoint, and when called, to call the SAP Conversational AI API and return the intent that was detected.

# Route for calling SAP Conversational AI API
def api():
    # Get text to send to NLP (from URL parameter)
    text = request.args.get("text")

    # Make Post request, with text and credentials
    result =, json={"text" : text}, headers={ "Authorization" : "Bearer " + get_token(), "X-Token" : "Token " + configproperties.requesttoken })
    resultsjson = json.loads(result.content)

    # Return web page, including the intent
    if resultsjson["results"]["intents"]:
        return f'<h1>SAP Conversational AI - API</h1><body>The intent was <b>{resultsjson["results"]["intents"][0]["slug"]}</b><br><img src="static/283370-pictogram-purple.svg" width=260px></body>'
        return f'<h1>SAP Conversational AI - API</h1><body>No intents.<br><img src="static/283370-pictogram-purple.svg" width=260px></body>'

Notice that you must send the OAuth token as bearer authorization token, and the X-Token header with your request token.

The format of the response for the Runtime request and dialog APIs are described under Runtime API.

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Step 7: Test the app
  1. Start the server by clicking the Run in Terminal icon.

    Start server
  2. Call the server with the URL:


    The web page shows the intent that was detected, greetings.

  3. Call the server with the URL:


    The web page shows the intent that was detected, now goodbye.

  4. Call the server with the URL:


    The web page now says that no intent was detected.


If you look at the terminal, you will see that we retrieved the token in the first call but then used the cached token in the next 2 calls.

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Step 8: Test yourself
What is the name of the header that contains your request token, and indicates which chatbot to query.

Next Steps

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