Build Enterprise Chatbots with AI technology from SAP
SAP Conversational AI is an end-to-end chatbot platform combined with a digital assistant designed for the enterprise. Train, build, connect and monitor intelligent chatbots in one unique interface to automate tasks and workflows.
Tim Janssen discusses the capabilities of SAP Conversational AI.
SAP Conversational AI
By deploying conversational interfaces embedded into SAP and non-SAP solutions, you can manage business tasks more smoothly and create a better user experience. Smart chatbots allow customers to get immediate responses to their questions, and employees to access the internal resources they need.
USE CASE
Automate customer service
You can train, build, connect and monitor chatbots from end-to-end in a single interface using the SAP Conversational AI platform to automate business tasks and give customers immediate responses. Analyze and enrich text inputs, build adaptable conversational flows, connect your chatbots to any channel and improve UX based on usage and training data.
USE CASE
Improve productivity of employees
Using SAP Conversational AI, you can integrate chatbots into one unique interface – the Digital Assistant. Instead of having to use disparate, solution-based chatbots, employees get a simpler experience. Employees can create a leave request, enter a new lead, or check the travel expense policy at the same place.
USE CASE
Integrate chatbots in SAP products
Connect chatbots to any SAP solution, external communication channel, or backend system. For example, you can build a chatbot from the ground up, in order to fetch product information from an SAP S/4HANA backend.
USE CASE
Automate customer service
You can train, build, connect and monitor chatbots from end-to-end in a single interface using the SAP Conversational AI platform to automate business tasks and give customers immediate responses. Analyze and enrich text inputs, build adaptable conversational flows, connect your chatbots to any channel and improve UX based on usage and training data.
USE CASE
Improve productivity of employees
Using SAP Conversational AI, you can integrate chatbots into one unique interface – the Digital Assistant. Instead of having to use disparate, solution-based chatbots, employees get a simpler experience. Employees can create a leave request, enter a new lead, or check the travel expense policy at the same place.
USE CASE
Integrate chatbots in SAP products
Connect chatbots to any SAP solution, external communication channel, or backend system. For example, you can build a chatbot from the ground up, in order to fetch product information from an SAP S/4HANA backend.
Tutorial: Build your first bot with SAP Conversational AI
Create a simple bot that can recognize greetings, understand when asked for a joke, provide a joke, and recognize the user's reaction to the joke.
Tutorial: Best practices for building an FAQ chatbot
In this quick video, you'll learn to build an FAQ chatbot with SAP Conversational AI in three simple steps.
Start tutorial
Tutorial: Build your first bot with SAP Conversational AI
Create a simple bot that can recognize greetings, understand when asked for a joke, provide a joke, and recognize the user's reaction to the joke.
Tutorial: Best practices for building an FAQ chatbot
In this quick video, you'll learn to build an FAQ chatbot with SAP Conversational AI in three simple steps.
Start tutorial
Under the Hood
Using our graphical interface, you can model the flow of various conversations that a user, by asking a question, might initiate with the chatbot. These questions from the user indicates their ‘intent’. Once a question is received by a chatbot-enabled channel, the chatbot then interprets the intent using our proprietary Natural Language Processing (NLP), to trigger the programmed response associated with that intent. Depending on the likely intentions of the user, different conversational responses can be modelled.
Developer Resources
What’s new?
SAP Community
The community is ready to help you with your day-to-day questions. You can also contribute your chatbot-related solutions to benefit other developers..
Documentation
The SAP Help Portal contains all the official documentation for SAP Conversational AI from concepts and development to latest releases.
Code Samples
Code samples illustrate software features and capabilities and provide other helpful resources to show you how an SAP solution may be extended.
Under the Hood
Using our graphical interface, you can model the flow of various conversations that a user, by asking a question, might initiate with the chatbot. These questions from the user indicates their ‘intent’. Once a question is received by a chatbot-enabled channel, the chatbot then interprets the intent using our proprietary Natural Language Processing (NLP), to trigger the programmed response associated with that intent. Depending on the likely intentions of the user, different conversational responses can be modelled.
Developer Resources
What’s new?
SAP Community
The community is ready to help you with your day-to-day questions. You can also contribute your chatbot-related solutions to benefit other developers..
Documentation
The SAP Help Portal contains all the official documentation for SAP Conversational AI from concepts and development to latest releases.
Code Samples
Code samples illustrate software features and capabilities and provide other helpful resources to show you how an SAP solution may be extended.