Build Your First FAQ Chatbot
Beginner
10 min.
Using SAP Conversational AI, build a chatbot designed to help users find answers to questions, based on a set of questions and answers uploaded in a CSV file.
You will learn
- How to create an FAQ chatbot
- How to upload a question/answer file
- About the proper format of the questions/answers file
- How to see what users really asked and to add those questions to the bot
Daniel WroblewskiOctober 31, 2021
Prerequisites
- You have an SAP Conversational AI account.
An FAQ chatbot lets a user ask questions and lets you guide them to the correct answer.
The FAQ bot project gives you the following automatically:
-
The ability to create the bot by uploading a CSV file with the questions and answers. The intents and skills for understanding the questions and providing the answer are automatically generated behind the scenes so you don’t need to manage them.
-
A set of additional skills designed for an FAQ bot, such as small talk and confirmations that the user got the answer they wanted.
For an overview of creating an FAQ chatbot, see this 3-minute video:
Additional Resources
To learn even more, see the documentation Getting Started with FAQ Bot.