5 - Create Skill to Create / Update Shipment

1. In your project, select the Overview tab.

2. Click Create, and choose Joule Skill.

   

3. In the Create Joule Skill dialog, enter the following details:

   Field	Value
   Name	Create Shipment
   Description	A skill to create shipment or update shipment with ONLY carrier name. During update only carrier is required.

   Click Create.

   

   Once the Joule skill is created, you are taken to the skill builder.

You need to tell Joule to ask the user for the details of the shipment to create, so you will create input parameters.

1. Click the Trigger step.

2. Click the Parameters tab, and next to Skill Inputs click Configure.

   

3. In the Configure Skill Inputs dialog, click Add Input five times and enter the following details:

   Name	Identifier	Description	Required
   shipmentid	shipmentid	Shipment ID	✅ Checked
   srclocation	srclocation	Source Location	✅ Checked
   destlocation	destlocation	Destination Location	✅ Checked
   datetime	datetime	Pick up Date - Convert this into ISO 8601	✅ Checked
   carrier	carrier	Carrier Name	⬜ Unchecked

   All identifiers are entered automatically and will be the same as the Name field.

   The parameter type is automatically a string.

   

   Once all inputs are added, click Apply.

You need to create output an parameter so that the skill returns the shipment ID back to Joule or the agent.

1. Click the Trigger step.

2. Click the Parameters tab, and the next to Skill Outputs click Configure.

   

3. Click Add Ouput and add the following output parameter.

   Name	Description	Type	Required	List
   Created Shipment Id	Created Shipment Id	String	✅ Checked	⬜ Unchecked

   Click Apply.

   

4. Click Save (upper right).

Now you’ll create the action that will call the API for adding or updating a shipment.

1. In the skill builder, click on the + button.

   

   Choose Call Action

   

2. Click Browse All Actions, and find the action createshipment.

   

   If there a lot of actions, you can filter by GTTShipment (the name of the action project).

   Click Add to the right of the action.

   

   The action is added to the skill flow.

In this action, we are creating a new shipment with a POST request, and using a different destination. So we need to create a new destination variable for this action.

1. Make sure the action is selected.

2. In the first, General tab, click inside the Destination Variable field, and then click Create Destination Variable.

   

3. In the Create Destination Variable dialog, enter the following details.

   Field	Value
   Identifier	PostToGTT
   Description	Destination to create shipment in the GTT System

   Click Create.

   

4. The variable is created but it likely will not be selected or even visible in the Destination Variable field.

   Important: You may need to refresh the page, reopen the skill and reselect the action to see the new variable.

   Select the new PostToGTT variable for the action.

   

You need to pass the input parameters into the input fields of the action.

1. Make sure the action is selected.

2. Select the Inputs tab.

   

3. Bind the action inputs from the skill inputs.

   As the skill inputs are of type String and some of the action inputs are of type DateTime, you will have to use a formula for those action inputs.

   Field Name	Mapped Path or Value
   actualBusinessTimestamp	Skill Input > datetime
   altKey	Apply a Formula   ConcatenateStrings(["xri://sap.com/id:LBN#10020007892:EWWCLNT220:FT1_SHIPMENT:", <Skill Input-shipmentId>], "")   Replace the <> with the skill input binding for shipment ID.
   arrivalLocationId	Skill Inputs > destlocation
   departureLocationId	Skill Inputs > srclocation
   plannedArrivalDateTime	2026-03-31T16:30:00+02:00
   plannedDepartureDateTime	Skill Input > datetime
   serviceAgentLbnId	Skill Inputs > carrier
   shipmentNo	Skill Inputs > shipmentid

4. Click Save (upper right).

You created the output parameters to send data back to Joule or the agent. Now we need to supply the data.

1. Click the End activity, and click in the Created Shipment Id field.

   

2. For Created Shipment Id output parameter, map it to Skill Inputs > shipmentid.

   

3. Click Save (upper-right).

You will now create a condition branch in the Skill builder to check if a carrier exists for the shipment (update) or you are creating a fresh shipment without a carrier.

1. In the skill builder, click on the + button after the action.

   

2. Choose Check Condition.

   

3. In the right-side panel for the condition activity, name the step Is Carrier ID Empty?.

   

4. Click Open Condition Editor.

   

5. In the Edit Branch Condition dialog, do the following:

   • Click the first input field and select the skill input carrier.

   • Click the second field, a dropdown box of conditions, and select is empty.

   • Click Apply.

   

6. Open the condition activity, so you can see parallel paths.

   

A Send Message step enables you to send a personalized and pre-defined message to the end user instead of letting Joule design the message as it sees fit.

You will create two Send Message steps, one for each of the condition branches created in the previous exercise.

1. In the If branch (left), click the + button.

   

2. Select Send Response.

   

   Click Send Message

   

3. Select the Send Message on the If branch, and name it Create Shipment Message (i.e., set the in the Step Name field).

4. Open Message Editor on the right-side panel.

   

   Set the following configuration:

   Field Name	Value
   Message Type	Illustrated Message
   Title	Success
   Text	Shipment Id ${context.startEvent.shipmentid} created successfully in GTT
   Illustration	Success High Five

   For the Action Button section, click Add Button and enter the following details:

   Field Name	Value
   Title	View Shipment
   url	https://store-content-dev.gtt-flp-lbnplatform.cfapps.eu10.hana.ondemand.com/cp.portal/site?sap-language=en#Shipment-track?sap-ui-app-id-hint=com.sap.gtt.app.sts

   

   IMPORTANT: You will not be able to directly access the GTT system due to restricted authorization. Ask your instructor to show you the created shipment in the GTT system, or run the track shipment skill/agent.

   In the Preview area on the right, you can see how the message will look.

   Click Save.

1. In the Default branch (right), click the + button.

   

2. Select Send Response, and then Send Message.

3. Select the Send Message on the Default branch, and name it Update Shipment Message (i.e., set the in the Step Name field).

4. Open Message Editor on the right-side panel.

   

   Set the following configuration:

   Field Name	Value
   Message Type	Illustrated Message
   Title	Success
   Text	Carrier ${context.startEvent.carrier} has been updated for Shipment ${context.startEvent.shipmentid}
   Illustration	Success Check Mark

   For the Action Button section, click Add Button and enter the following details:

   Field Name	Value
   Title	View Shipment
   url	https://store-content-dev.gtt-flp-lbnplatform.cfapps.eu10.hana.ondemand.com/cp.portal/site?sap-language=en#Shipment-track?sap-ui-app-id-hint=com.sap.gtt.app.sts

   

   IMPORTANT: You will not be able to directly access the GTT system due to restricted Authorization. Ask your instructor to show you the created shipment in the GTT system.

   Click Save.

5. Click Save (upper right).

1. Click Test in the upper-right.

   

2. The Test Project dialog should now require an additional environmental variable, while the others should already be populated with the correct details.

   Set the following values:

   Field	Value
   Environment	Select the email address of your user
   Environment variables > GetFromGTT	Select gttGetService
   Environment variables > PostToGTT	Select gttwriteservice

   Click Continue.

   

   A new browser tab opens with Joule.

3. As a prompt, enter:

   Prompt

   Copy

   Hello Joule, Could you please assist me in creating a Shipment?
   

   Joule will trigger your Create Shipment skill but required parameters will be missing. Joule will prompt you for them.

   

4. Enter the following prompt, changing the shipment ID to 91001, for example, 91001002DBW (or any unique string):

   Prompt

   Copy

   Shipment ID: 91001<User number><your initials>
   Source Location: SFO
   Destination Location: NYC
   Pick-up Date and Time: December 15, 2025 5:00:00 PM CET
   

   Joule will create a new shipment in the GTT system.

   

5. You can check if it was created by entering a prompt to track the shipment (change the shipment ID to the one you created).

   Prompt

   Copy

   Track the shipment 91001<User number><your initials>
   

   Joule will respond with the shipment you created.

   

   If no such shipment exists, Joule would tell you that it cannot help you.

6. Update the shipment by typing the following prompt.

   Prompt

   Copy

   Update the Shipment ID: 91001<User number><your initials> with the carrier Fly By Night.
   All other values remain the same.
   

   Joule will respond with the update message you created.

   

   Feel free to track the shipment again.

7. Once you are done testing, click Stop Testing.

   

• What is the code doing in the Text field of the messages?

• What options do you have for comparing values in the condition step?

• When I try to track a shipment that does not exist, why does Joule just say I cannot help you?