4 - Create Skill to Show Delayed Shipments

1. In your project, select the Overview tab.

2. Click Create, and choose Joule Skill.

   

3. In the Create Joule Skill dialog, enter the following details:

   Field	Value
   Name	Get Delayed Shipments
   Description	A skill to get all delayed shipments from the GTT system

   Click Create.

   

   Once the Joule skill is created, you are taken to the skill builder.

You will again add the action getReadquery to read data from the shipments app, but now you will change the filter to bring back only delayed shipments.

1. In the skill builder, click on the + button right under the trigger step.

   

   Choose Call Action

   

2. Since you previously used the getReadquery action, it now appears in the list of Available Actions.

   Click getReadquery to select it.

   

   The action is added to the skill flow.

Again, you need to map the action to a destination (that is, a specific backend), and also provided the filter for the API call.

1. Make sure the action is selected.

2. In the first, General tab, click inside the Destination Variable field.

   This time we do not have to create a new destination variable since we can reuse the one we created in the previous skill, since we are using the same action with the same destination (but different configuration).

   Select GetFromGTT.

   

3. You will now specify a different filter, this time to retrieve the delayed shipments.

   With the action selected, select the Input tab on the right-side pane.

   Click inside the $filter field, and select Apply a Formula. The formula editor opens.

   

   Enter the following formula in the box:

   JavaScript

   Copy

   ConcatenateStrings(["delayStatus eq ", true, ""], "")
   

   

   Click Apply.

You need to create output parameters, so that the skill returns data to Joule (or to an agent), which can then use to determine the best response to the user.

1. Click the Trigger step.

2. Click the Parameters tab, and next to Skill Outputs click Configure.

   

3. Click Add Ouput and add the following output parameter.

   Name	Description	Type	Required	List
   json	JSON	Any	✅ Checked	✅ Checked

   Click Apply.

   

4. Click Save (upper right).

You created the output parameters to send data back to Joule or the agent. Now you need to supply the data.

1. Click the End step.

   

2. For json output parameter, map it to getReadquery > result > d > results.

   

3. Click Save (upper-right).

1. Click Test in the upper-right.

   

2. The Test Project dialog should already be populated with the correct details, since you already tested and specified values.

   Field	Value
   Environment	Select the email address of your user
   Environment variables > GetFromGTT	Select gttGetService

   Click Continue.

   

   A new browser tab opens with Joule.

3. As a prompt, enter the following:

   Prompt

   Copy

   I would like to find all the delayed shipments
   

   

   Joule will output a list of delayed shipments.

   

4. Once you are done testing, click Stop Testing.

   

• Why can I set the type for an output parameter but not for an input parameter?

• What is the purpose of actions?