Beginner
Track the Workflow Using the Process Workspace Application
September 16, 2020
Created by
September 19, 2019
10 min.
Track the workflow in real time and analyze performance indicators to gain insights on the needed improvements.
You will learn
- How to gain visibility on end-to-end processes
Prerequisites
- Setup the Workflow Management service. For more information, see the Set Up Workflow Management in Cloud Cockpit tutorial.
- Process the data by using Monitor Visibility Scenarios application. For more information, see the Monitor Your Visibility Scenarios tutorial.
You can track the workflow in real-time and analyze performance indicators to gain insights on the needed improvements.
SAP Cloud Platform Process Visibility provides the Process Workspace application to gain visibility on end-to-end processes for line-of-business users. It enables you to track processes in real-time, search and filter instances, analyze performance indicators, and view detailed information about an instance.
Step 1: Access the Process Workspace
Log on to the Workflow Management home screen and choose the Process Workspace tile.
Step 2: Analyze performance indicators for a scenario instance
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In the Scenarios table, choose Employee Onboarding Process.
You can see the Process workspace overview page of Employee Onboarding Process scenario as shown below.
Above is the basic default process workspace, if you enhance the scenario to add more phases, calculated attributes, and performance indicators then you can achieve a dashboard as shown below, which can be used by the business users in their daily work to track workflow instances. For more information, see SAP Help Portal
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Choose one of the tiles to view details of the workflow instances contributing to the respective performance indicators.
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Choose an instance from the table to navigate to the details view of the scenario instance.
The scenario instance details view provides detailed information about the selected instance.
In the scenario instance details view, you can view the following:
- Phases view displays where exactly the workflow is, how much time has elapsed, how many more phases and steps are left, and any violations which could bring the instance to risk based on the target cycle time.
- Path provides an ordered list or a flow chart to show the progress of workflow in terms of time taken to traverse from one task to another. This helps you to identify the bottlenecks, inconsistencies, and possible causes of the delays in the workflow.
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