Set Up Postman to Call Service Ticket Intelligence APIs

If you have downloaded locally the Postman environment and collection sample files from the Set up account for Service Ticket Intelligence booster, as detailed in Set Up Account for Service Ticket Intelligence and Download Postman Sample Files, you can set steps 1 and 2 to Done and proceed with Step 3.

Postman offers the option to add environments. Environments represent key-value pairs which can be reused in requests, so you don’t have to remember them. For more information, see Postman Environments.

In step 5, you are going to use this feature to store your service key details obtained in Set Up Account for Service Ticket Intelligence and Get Service Key and reuse them in your requests to your service instance.

Make a local copy of the Postman environment sample file for Service Ticket Intelligence available on GitHub:

1. Open the environment sample file.

2. Click Raw.

   

3. Right click and then click Save as to download locally the JSON file.

   

Collections let you group requests together and save them for later use. This helps with the organization of requests as well as sharing requests. For more information, see Postman Collections.

Make a local copy of the Postman collection sample file for Service Ticket Intelligence available on GitHub:

1. Open the collection sample file.

2. Click Raw.

   

3. Right click and then click Save as to download locally the JSON file.

   

1. Open Postman and click Import to open the import dialog.

   

2. Drag and drop the Postman collection and environment JSON files in the import dialog. Click Import.

   

A message appears to inform you about the successful import.

After you have imported the collection, it will appear on the left. As previously explained, the folder STI sample collection 2012 contains requests which you can use to call the Service Ticket Intelligence APIs.

You have successfully imported the Postman environment and collection for Service Ticket Intelligence.

Env for STI sample collection 2012 now shows up in the environment dropdown menu.

Select it to be able to use the requests in the collection.

If you are using the Postman environment and collection sample files from the Set up account for Service Ticket Intelligence booster, as detailed in Set Up Account for Service Ticket Intelligence and Download Postman Sample Files, your service key details have already been entered in the Postman environment sample file. You can set this step to Done and proceed with the next tutorial: Use Service Ticket Intelligence and Postman to Classify Service Requests.

1. Click Environment quick look.

   

2. Click Edit.

   

   As detailed in the images below, enter the following values from your service key (obtained in Set Up Account for Service Ticket Intelligence and Get Service Key) into the corresponding spaces of the Manage Environments dialog box:

   Service key value	Postman variable
   url (inside the uaa section of the service key)	uaa_url
   sti_service_url (outside the uaa section of the service key)	sti_service_url
   clientid (inside the uaa section of the service key)	client_id
   clientsecret (inside the uaa section of the service key)	client_secret

   

3. Click Update.

   

4. Click X.

   

Now the Postman environment and collection are ready to be used in the next tutorial: Use Service Ticket Intelligence and Postman to Classify Service Requests.