Create Service Instance for Service Ticket Intelligence

1. In your web browser, open the SAP Cloud Platform trial cockpit.

2. Navigate to the trial global account by clicking Enter Your Trial Account.

   

   Service Ticket Intelligence is only available in the Europe (Frankfurt) region. Follow the steps described in Get a Free Trial Account on SAP Cloud Platform and choose the Europe (Frankfurt) region. If this is not possible, create a new subaccount in the Europe (Frankfurt) region. You should then be able to find Service Ticket Intelligence Trial in your new subaccount Entitlements.

   If this is your first time accessing your trial account, you’ll have to configure your account by choosing a region. Your user profile will be set up for you automatically.

   Wait till your account is set up and ready to go. Your global account, your subaccount, your organization, and your space are launched. This may take a couple of minutes.

   Choose Continue.

   

3. From your global account page, choose the trial tile to access your subaccount.

   

To try out Service Ticket Intelligence, you need to make sure that your account is properly configured.

On the navigation sidebar, click Entitlements to see a list of all eligible services. You are entitled to use every service in this list according to the assigned service plan.

Search for Service Ticket Intelligence Trial. If you find the service in the list, you are entitled to use it. Now you can set this step to Done and proceed with step 3.

If you do not find the service in your list, proceed as follows:

1. Click Configure Entitlements.

   

2. Click Add Service Plans to add service plans to your entitlements.

   

3. Select Service Ticket Intelligence Trial, and choose the standard service plan. Click Add 1 Service Plan.

   

4. Save your entitlement changes.

   

You are now entitled to use the service and to create instances of the service.

For more details on how to configure entitlements, quotas, subaccounts and service plans on SAP Cloud Platform Trial, see Manage Entitlements on SAP Cloud Platform Trial.

All applications and services live in spaces. By default, trial accounts only have the dev space available.

To access your spaces, click Spaces on the navigation sidebar and select the dev space to open it.

In this space you will create your service instance.

The Service Marketplace is where you find the available services on SAP Cloud Platform.

To access it, click Service Marketplace on the navigation sidebar.

Next, search for Service Ticket Intelligence. Click the tile named service-ticket-intelligence-trial to access the service.

You will now create an instance of your service.

Click Create Instance to start the creation dialog.

In the dialog, leave the default value for the service and the service plan. Enter a name for your new instance as sti-demo and click Create Instance to skip the other steps and create the instance.

In the following dialog, click on View Instance to be navigated to the list of your service instances.

You have successfully created a service instance for Service Ticket Intelligence.

You are now able to create service keys for your new service instance. Service keys are used to generate credentials to enable apps to access and communicate with the service instance.

1. Click the navigation arrow to open the details of your service instance. Then, click the dots to open the menu and select Create Service Key.

   

2. In the dialog, enter sti-demo-key as the name of your service key. Click Create to create the service key.

   

You have successfully created service keys for your service instance. You can now either view the service key in the browser or download it.

You will need the service keys values in Set Up Postman Environment and Collection to Call Service Ticket Intelligence APIs.