Use Service Ticket Intelligence and Postman to Classify Service Requests
Beginner
15 min.
Train a machine learning model based on historical service requests in order to classify new requests.
You will learn
- How to authorize your client to communicate with your Service Ticket Intelligence service instance
- How to upload training data and train a machine learning model to classify service requests
- How to classify service requests into categories
Service Ticket Intelligence provides machine learning functionalities to effectively deal with service requests. Thereby, the service offers two main functionalities:
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The service is able to analyze the unstructured information in service requests and classify the requests into categories.
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The service is able to recommend solutions for service requests based on historical data.
Find more details on the Service Ticket Intelligence concepts here.