Use Service Ticket Intelligence and Jupyter Notebook to Classify Service Requests
Beginner
40 min.
Train a machine learning model based on historical service requests in order to classify new requests.
You will learn
- How to analyze datasets and upload the training data
- How to train a machine learning model to classify service requests
- How to classify service requests into categories
- How to evaluate the performance of your machine learning model
Service Ticket Intelligence provides machine learning functionalities to effectively deal with service requests. Thereby, the service offers three main functionalities:
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The service is able to analyze the unstructured information in service requests and classify the requests into categories.
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The service is able to recommend solutions for service requests based on historical data.
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The service is able to identify in unstructured data trends or patterns in service tickets from the clusters and keywords you have created.
This tutorial deals with classifying service requests. Find more details on the Service Ticket Intelligence features here.