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Use Free Tier to Create a Service Instance for Service Ticket Intelligence

Create a service instance and the associated service key for Service Ticket Intelligence using the free tier service plan.
You will learn
  • How to check your Service Ticket Intelligence entitlements
  • How to create a service instance of Service Ticket Intelligence
  • How to create a service key for your service instance
Juliana-MoraisJuliana MoraisJuly 18, 2022
Created by
July 18, 2022


  • Step 1
    1. Open the SAP BTP cockpit.

    2. Access your global account.

      Access Subaccount
    3. Click the tile that represents the subaccount that you’ll use throughout these tutorials.

    Access Subaccount
  • Step 2

    To use Service Ticket Intelligence, you need to make sure that your account is properly configured.

    1. On the navigation side bar, click Entitlements to see a list of all eligible services. You are entitled to use every service in this list according to the assigned service plan.

    2. Search for Service Ticket Intelligence. If you find the service in the list, you are entitled to use it. Now you can set this step to Done and proceed with Step 3.

    Check Entitlements

    ONLY if you DO NOT find the service in your list, proceed as follows:

    1. Click Configure Entitlements.

      Configure Entitlements
    2. Click Add Service Plans.

      Add Service Plans
    3. In the dialog, select Service Ticket Intelligence and choose the free service plan. Click Add 1 Service Plan.

      You can also perform this tutorial series using the blocks_of_100 service plan. For that, choose the blocks_of_100 plan in this step (instead of free). For more information on the service plans available for Service Ticket Intelligence and their usage details, see Service Plans.

      Add Service Plan
    4. Click Save to save your entitlement changes.

      Save Entitlements

    You are now entitled to use Service Ticket Intelligence and create instances of the service.

  • Step 3

    The Service Marketplace is where you find all the services available on SAP BTP.

    1. To access it, click Service Marketplace on the navigation side bar.

      Access Marketplace
    2. Next, search for Service Ticket Intelligence and click the tile to access the service.

      Access Service
  • Step 4

    Next, you will create an instance of the Service Ticket Intelligence service.

    1. Click Create to start the service instance creation dialog.

      Create Instance
    2. In the dialog, choose the free plan. Enter a name for your new instance, for example, sti-instance and click Create.

      Choose blocks_of_100 in this step (instead of free) if you’re using the blocks_of_100 plan to perform this tutorial series.

      Create Instance
    3. In the following dialog, click on View Instance to navigate to the list of your service instances.

      View Instances

    You have successfully created a service instance for Service Ticket Intelligence.

  • Step 5

    You are now able to create a service key for your new service instance. Service keys are used to generate credentials to enable apps to access and communicate with the service instance.

    1. Click the dots to open the menu and select Create Service Key.

      Service Key
    2. In the dialog, enter sti-service-key as the name of your service key. Click Create to create the service key.

      Create Service Key

    You have successfully created a service key for your service instance. You can now view the service key in the browser or download it.

    View Service Key

    Choose the value that is NOT part of the service key you created for your service instance.

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