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Consume API Services and Call Webhooks from Your Chatbot

Call APIs or webhooks from within your chatbot to retrieve information or create UI elements for your conversation.
You will learn
  • How to call an API from your chatbot
  • How to call a webhook from your chatbot
thecodesterDaniel WroblewskiMarch 8, 2021
Created by
June 29, 2020


In this tutorial, you will create a simple chatbot to check if the user entered an animal or a location or both: if an animal, the chatbot will display a “fun fact” about the animal by calling an API; if a location, the chatbot will display a Google map by calling a webhook.

  • The Consume API Service option is used when you need to call an API service and capture the results to be used in other actions like messages or other API calls. You can send any body content you want, and the returned JSON is returned in the api_service_response variable, which you can then use in other actions.

  • The Call Webhook option is used when you need to create more complex middleware. By default, the entire conversation context JSON is sent (for POST requests), and the webhook must return JSON in the format that can be displayed in the chatbot UI (see Getting Response Using Webhook). The next tutorial in this group will show you how to create your own webhook designed to be called from a chatbot.

From a feature point of view, the 2 ways of calling an API are the same except:

  • A webhook is automatically sent the conversation context JSON (for POST requests) by default.

  • A webhook must return JSON that conforms to the SAP Conversational AI UI protocol.

For more information on making calls from your chatbot, see Connect to External Service.

  • Step 1

    You will create a very simple bot that lets the user specify an animal or a location.

    1. Create a new bot and call it apidemo. Use the following values:

      Field Name Value
      1. What do you want your chatbot to do? Perform Actions
      2. Predefined Skills None
      3. Create your bot
      • Name: apidemo
      • Description: A bot to test APIs and webhooks
      • Language: English
      4. Data Policy Non-personal and Non-vulnerable
      5. Bot Visibility Public

      Click Create Bot.

    2. In the Train tab, create an intent called ask, and add the expression I’m interested in.

      Since we define only one intent, this intent will always be triggered when the user types in a message.

    3. In the Train tab, create a restricted entity called animal and add 4 valid values: cat, horse, snail, dog.

      Restricted entity
    4. Open the Test tab and test the bot. No matter what you type the intent will be ask.

      Enter dog and it will recognize the animal entity.


      Enter New York City and it will recognize the built-in location entity.

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  • Step 2
    1. In the Build tab, create a skill called answer, and open it.

    2. Under Triggers, set the condition to: If @ask is-present.

    3. Under Requirements, specify both #animal and #location, and make the logical operator Or.


      Click the New Replies, and add the following text message, and then click Save and Back:

      I can give you info on an animal, or a map of a location.
      Enter an animal or a location.

      This message is displayed if the requirements are missing.

    4. Open Chat with Your Bot.

      Enter anything that is not a location or animal, like Hi. This will trigger our skill but not contain the requirements, so the reply when the requirements are missing will be sent.

      Then enter one of the animals. Now the requirements are met but we did not define a reply so the default reply No reply is sent.

      Skill test
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  • Step 3

    Now you will call an API to return an a fun fact about the animal you specify.

    The API you will use is a simple one so we can focus on the SAP Conversational AI side. It is created by Alex Wohlbruck and returns a fun fact about animals. See

    1. Go to your answer skill, and open the Actions tab.

    2. Click Add New Message Group.

    3. Click Add Condition and set the condition to If #animal is-present.

      Skill condition
    4. Click Connect External Service | Consume API Service.

      • Set the HTTP method to GET.

      • Enter the URL:


        Onto the URL we use the scripting syntax to append the animal from the memory. The animal is in memory because the memory contains all the required entities we added to the skills.

      • Under Response, enter for the namespace: funfact

      • Click Save.

      Add API call
    5. Click Send Message, select Text, and set the message text to:

    6. Click Update Conversation | Reset Conversation, and click Save.

      We reset the memory so that you can enter a new animal. Otherwise, the chatbot would use the existing value for the animal entity.

    For more information on the chatbot syntax, see Scripting with Variables.

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  • Step 4

    Open Chat with Your Bot, and enter any text as well as animals.

    API test
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  • Step 5

    Now you will call a webhook designed to receive the chatbot conversation (as JSON) and do custom processing.

    The webhook you will use is a demo Python webhook deployed to SAP Business Technology Platform. You can see the code for the webhook in this blog.

    1. In the answer skill, click Add New Message Group.

    2. Click Add Condition and set the condition to If #location is-present.

    3. Click Connect External Service | Call Webhook.

      • Set the HTTP method to POST.

        The conversation context as JSON will automatically be sent to the webhook.

      • Enter the URL:

      • Click Save.
    4. Click Update Conversation | Reset Conversation, and click Save.


    Notice that for the webhook you did not create a message. That’s because the webhook provides the response in the syntax SAP Conversational AI understands – see Getting Response Using Webhook. Of course, you could provide additional messages in this message group.

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  • Step 6

    Open Chat with Your Bot, and enter a location, like New York City.

    Webhook test

    One more feature: You can define the base URL to be used in both API and webhook calls. Go to the chatbots Settings | Versions | | Bot Builder .

    Then, for the URL for each API or webhook call, you could enter just the route, starting with /.

    Base URL
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  • Step 7

    What is the difference between consuming an API and calling a webhook?

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