Let Customers Ask Chatbot for Shipping Price

You now want to define an intent so the bot can know when the customer is asking for pricing information.

You can also fork this intent.

1. Go to cai-adoption / ups-bot / intents / @rate-parcel.

2. Just above the list of values – NOT at the top of the page (that is to fork the entire project) – click Fork.

   Select your project, and click Fork.

3. Go back to your project and click the Train tab (refresh the page if necessary), and you now see the @rate-parcel intent.

   Click into it, and see all its expressions, that is, all the ways someone could indicate they want a price for a package.

   Notice that some of the expressions only indicate a need to price a package, others include the size, and still others include a location.

   

4. Test the intent by clicking the Test flap on the right of the screen.

   Enter the following:

   I want to send a parcel to 102 place Stanislas, 44100 Nantes with L size box
   

   You see that the bot detected the intent of the customer – to ship a package – and was able to extract #location (a built-in entity) and #parcel-size (the entity you just created).

   

You must require that the bot knows the size and location, and in addition get a confirmation of either yes or no.

1. In the Requirements subtab, add the requirements as follows:

   • Add 2 requirements: #parcel-size and #location

   • Add another requirement list, and add 2 requirements: @yes and @no

   • Between @yes and @no, click And to change it to Or.

   Your requirements should look like this:

   

2. Now add a message in case the parcel size is missing.

   • Expand the #parcel-size requirement, and click New Replies in the case the requirement is missing.

   • Click Send Message | Carousel.

   • Add a card for the user to specify the small size (use the postback button type), and add the texts as show below.

     

   • Add additional cards for each size.

     

   • Click Save and then Back.

3. Now add a message in case the location is missing.

   • Expand the #location requirement, and click New Replies in the case the requirement is missing.

   • Click Send Message | Text, and enter the following for the message:

     What is the delivery address? (France ONLY)
     

   • Click Save and then Back.

4. Now let’s require that the location be in France.

   • Expand the #location requirement, and click Add validators to handle errors.

     

   • Click in the field next to New Replies, and select #location.

     

     Select .country, click Save, select is-not, enter fr, and then press Enter.

     

   • Click New Replies for the new validation, and create an error message with the following text:

     The delivery address is not in France. Can you give me another address?
     

1. In the requirements, click New Replies (if @Yes or @No are missing).

2. Click Send Message | Quick Replies.

3. For the the message, add:

   Are you sure?
   

4. Click Add Quick Reply twice, and create a reply for Yes and a reply for No.

   

5. Click Save and Back.

Finally, you want to display to the customer the results of the query.

1. Go to the Actions subtab, and click Add New Message Group.

2. Click Add Condition.

   • Select _memory
   • Enter .yes.
   • Click Save.
   • Select is-present.
   

3. Click Send Message | Text, and enter the following for the message:

   A {{memory.parcel-size.name}} parcel sent to {{memory.location.formatted}} will cost ${{memory.parcel-size.price}}
   

   Click Save.

4. Since the conversation is complete, reset the memory so the customer can start a new conversation.

   • Click Update Conversation | Edit Memory.
   • Select Reset all memory.
   • Click Save.
   

If you want, add a reply if the customer says no. Currently, it will just say No reply.

Here’s an example of a conversation with the bot. Start off by saying this:

I'd like to send a package to 52 Place de la Madeleine, 75011 Paris

Test it by saying just indicating the intent (i.e., How much to send package?), giving it a non-French address, giving it the size in the right away, and other variations.