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Smart Energy Water (SEW)

Smart Energy Water (SEW) offers an integrated platform for utility companies. Its Smart Customer Mobile (SCM®) product delivers a 360-degree view of customer interactions that includes: billing, water and energy usage, service requests, outage reports, and more.

Using key metrics that are standard for many utility companies, SCM provides a real-time energy and water analytics platform. The solution also offers two-way communication between the utility company and its customers. SCM is built upon and integrated with SAP Cloud Platform, the SAP HANA platform and SAP Hybris. It supports common needs/systems for its utility clients, such as mobile device management (MDM), advanced metering infrastructure (AMI), outage management system, and other backend systems.

Key Technical Capabilities

Pre-built             Components

Pre-built mobile and web UI/UX components for native and portal apps


Smart energy and water analytics based on industry best use cases and utility-specific KPIs


Certified for SAP MultiChannel Foundation and pre-integrated with SAP Marketing Cloud for real-time insights

SEW Data Adopter

SEW Data Adopter to connect with any utility MDM, AMI headend to-from smart meters, payment, IOT hubs, and more

Reusable Objects 

Pre-built reusable objects to drive both digital and mobile utility operation


Compliant with SAP Integration and Certification Center to run on SAP Cloud Platform

Architectural diagram/Data Flow Chart

Technologies Used

  • SAP Cloud Platform


SAP HANA Developer Edition

SAP HANA tutorials

SAP Cloud Platform Developer Edition

SAP Cloud Platform tutorials

Start Developing on SAP Cloud Platform

Build a Basic SAP HANA XS Advanced Application

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