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Ask and Answer Questions on SAP Community
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Ask and Answer Questions on SAP Community

04/12/2019

Beginner
25 min.
Get to know the Questions and Answers section, processes, and guidelines better, so you can more easily gain – and share – knowledge in SAP Community. You can also earn the Q&A Savvy badge. Awarded on a weekly basis, Q&A Savvy may not appear immediately in the Reputation section of your profile, so please expect a slight delay before you see the badge.

You will learn

  • How to search for answers
  • Steps for asking questions
  • Ways to find and answer questions
  • How to build your reputation by answering questions

Please Note: We recommend that you complete the Tour the SAP Community tutorial before taking this one. Tour the SAP Community covers many Q&A basics, so it’s the perfect introduction to this tutorial.


Step 1: Search for answers

SAP Community is a rich resource of information, containing years’ worth of discussions. So before asking a question, you should search first – as the answer to your question may already be available.

There are several ways to browse SAP Community. One way to search all questions, answers, and discussions directly is via the Questions and Answers link in the top menu. You can also sort questions by several criteria, to give you even more options for finding the information you want.

What options are available for sorting questions?
×
Step 2: Ask a question

If searching doesn’t yield the answer you need, then you’ll want to ask a question yourself. The Ask a Question page includes several fields that you need to fill out before submitting, as well as some helpful advice for asking good questions.

In order to ask a good question, what should you provide?
×
Step 3: Select a primary tag

Before you submit a question, you must select a primary tag. Tags identify the main topic of your question. Selecting the right tag will help you get an answer to your question faster by helping other members with the right expertise in the topic area to more easily find your question. Additional managed tags and user tags are optional, but a primary tag is mandatory.

Tags in Questions and Answers

You can learn more on the About Tags page, and you can find the full list of tags on the Questions and Answers All Tags page.

Which of these tags are available?
×
Step 4: Respond to comments and answers to your questions

When responding to a question, members may leave comments or submit answers. As the person who posted the question, you have several options for interacting with them, such as providing additional details (when they request clarification) and indicating when someone has answered your question correctly.

Please watch the Engage with Comments and Answers to Your Questions video. (To get more tips, please visit the Community Videos page.)

(*90*)

Select the things that the video explains you can (or should) do:
×
Step 5: Take actions on a question page

In addition to commenting and answering, members can take several actions on a question page.

Find a question in SAP Community in the All Questions section with at least one comment and answer that hasn’t been accepted yet, such as this example:

Question with Comment and Unaccepted Answer

Note that an accepted answer will appear highlighted in green in the All Questions section.

Select which actions you can perform:
×
Step 6: Follow the Rules of Engagement when answering

Before answering a question, you should familiarize yourself with the SAP Community Rules of Engagement. The rules explain the etiquette that you should follow when interacting with other members. They also outline which content is considered unacceptable. You should take these rules into account before posting anything.

Which of the following statements appear in the Rules of Engagement?
×
Step 7: Find and answer questions

If you’re interested in answering questions about your area of specialty, you have several ways to find them. And once you find them, you can use Comments and Answers to assist the members looking for solutions.

Watch the How to Get Started with Q&A to Answer Questions video. (To get more tips, please visit the Community Videos page.)

Select the actions that the video recommends you should take to find and answer questions:
×
Step 8: Understand Q&A missions

Our reputation program allows members to complete missions and earn badges by making valuable contributions to SAP Community. If members upvote your answers or your answers are accepted, you can receive recognition via our Q&A missions.

Visit the Missions and Badges page.

Select the mission that you complete when more than 100 of your answers are accepted:
×

Next Steps

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