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Smart Energy Water

Smart Energy Water (SEW) offers an integrated platform for utility companies. Its Smart Customer Mobile (SCM®) product delivers a 360-degree view of customer interactions that includes: billing, water and energy usage, service requests, outage reports, and more.

Using key metrics that are standard for many utility companies, SCM provides a real-time energy and water analytics platform. The solution also offers two-way communication between the utility company and its customers. SCM is built upon and integrated with SAP Cloud Platform, the SAP HANA platform and SAP Hybris. It supports common needs/systems for its utility clients, such as mobile device management (MDM), advanced metering infrastructure (AMI), outage management system, and other backend systems.

Key Technical Capabilities

  • Pre-built mobile and web UI/UX components for native and portal apps
  • Smart energy and water analytics based on industry best use cases and utility-specific KPIs
  • Certified for SAP MultiChannel Foundation and pre-integrated with SAP Marketing Cloud for real-time insights
  • SEW Data Adopter to connect with any utility MDM, AMI headend to-from smart meters, payment, IOT hubs, and more
  • Pre-built reusable objects to drive both digital and mobile utility operation
  • Compliant with SAP Integration and Certification Center to run on SAP Cloud Platform

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